Refund Policy
Returns, Refunds & Exchanges
**No Exchanges at this time will be granted**
Your satisfaction is our top priority. If you receive a faulty, damaged, or incomplete order, please contact us within 3 business days of delivery. We will promptly address the issue and work towards a resolution.
For returns and refunds, please communicate with us via email within 7 days of delivery. We kindly request that you provide detailed information about the reason for the return or exchange, along with any supporting evidence such as photographs.
Once we receive your request, our dedicated customer service team will review it and guide you through the necessary steps. We aim to process returns and refunds efficiently and fairly.
Please note that certain conditions apply to returns, refunds, and exchanges. The item must be unused, in its original packaging, and in the same condition as when you received it. We reserve the right to refuse returns or exchanges that do not meet these criteria.
For wholesale orders, please note that they are made to order per approval through email request. Our team will work closely with you to ensure that your wholesale order meets your specific requirements.
If you have any further questions or concerns about our shipping and returns policies, please do not hesitate to contact us. We are here to assist you and provide the best possible shopping experience.
Refunds
We will notify you of the approval or not once we’ve received your request for a refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days less the shipping and taxes. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at coldflamecandles@gmail.com.